Refund policy
At Akaaleternals.com, we value your trust and strive to provide you with the best shopping experience. Please read our return and replacement policy carefully before making a purchase.
Replacement Policy:
- We follow a 7-Day Replacement Policy under the following conditions only:
- Wrong Product Received – If the product delivered is not what you ordered.
- Size Exchange Request – If the product does not fit and you wish to exchange for another size.
- Damaged or Defective Product – If the product received is damaged or has a manufacturing defect.
- Replacement/Exchange will be delivered within 7-10 working days once we receive the return product.
- For Replacement you must return product within 7 days of delivery.
Conditions for Replacement:
- The replacement request must be raised within 7 days of product delivery.
- The product must be unused, unwashed, and in original condition.
- All tags, labels, and original packaging must be intact.
- Replacement will be processed only after the returned product passes a quality check.
Non-Eligibility:
- Refunds are not provided under any circumstances. Only replacements or size exchanges are allowed.
- Products that are used, washed, altered, or returned without original packaging will not be accepted.
- Replacement is applicable only once per order.
Process to Request a Replacement:
- Contact our customer support team at contact@akaaleternals.com within 7 days of receiving your order.
- Provide your order details, reason for replacement, and product images (if applicable).
- Once approved, our team will guide you through the return and replacement process.
Important Note: Akaaleternals.com reserves the right to reject any replacement request if the product does not meet the above conditions.
Contact Information
For queries related to orders, returns, or policies, you may contact us at:
- E-mail: contact@akaaleternals.com
